VALLEY CITY, ND – St. Raphael is thrilled to announce that it has received a 2024 Customer Experience Award from Pinnacle Quality Insight. This recognizes St. Raphael’s outstanding performance in Activities and solidifies their position in the top echelon of care providers nationwide.
“It is our pleasure to congratulate St. Raphael for their well-deserved achievement in winning the Customer Experience Award,” says Bud Meadows, HCP’s CEO. “As this award is based on employee feedback, it demonstrates the dedication that St. Raphael has towards providing its employees with an exemplary working experience while ensuring their clients have well-trained, compassionate caregivers.”
Qualifying for the Pinnacle Customer Experience Award signifies that St. Raphel has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to residents.
The Activities Department takes the residents and their needs very seriously. “We want the residents to continue to do as much or as little as they want. We work hard to know everyone’s likes and dislikes and then set up programing to meet everyone’s wishes,” expressed Cindy Schwehr, St. Raphael Activity Coordinator, “We have an amazing group of
people working in the Activities Department with the residents. They are an incredible team, and we are very thankful for each and everyone of them.”
Throughout the year 2023, St. Raphael engaged residents and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. St. Raphael used this feedback to drive continuous improvement in their care.
“We have always strived to provide a wide variety of activity experiences for our residents. On any given day you might have Song Writing or Name that Tune going on, Therapy Ball drumming or Kitchen Band to Baking, Board Games, Educational lectures, and Bus rides.” Angi Hansen, St. Raphael, Music Therapist. “Our various activity staff members have a diverse set of skills and talents that help our residents get better engaged in group and 1-1 activities.”
To find out more about St. Raphael’s commitment to excellence, please visit https://smphealth.org/straphael or call 701-845-8222.
St. Raphael was founded in 1938. Our mission: St. Raphael, inspired by the Sisters of Mary of the Presentation, serves those in our care with respect and compassion as we strive to fulfill the healing mission of Jesus.
About Pinnacle Quality Insight, acquired by HCP in 2023, is a customer satisfaction measurement firm with an extensive 26-year history in senior care and senior living, conducts over 150,000 phone surveys annually. Working with more than 2,500 care providers across all 50 US states, Canada, and Puerto Rico, Pinnacle is a trusted authority in recognizing excellence.