VALLEY CITY, N.D. (CHI Health at Home) – CHI Health at Home has been recognized by Strategic Healthcare Programs (SHP) as a “Premier Performer” for achieving an overall hospice caregiver satisfaction score that ranked in the top 5% of all eligible SHP clients. They were also recognized as a “Superior Performer” for achieving an overall home health patient satisfaction score that ranked in the top 20% of all eligible SHP clients.

The annual SHPBestTM award program was created to acknowledge home health agencies that consistently provide high-quality service to their patients and hospice providers that consistently provide high-quality service to families and caregivers of patients receiving hospice care.

The 2021 award recipients were determined by reviewing and ranking the overall Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey satisfaction score for more than 2,500 home health providers and the overall CAHPS Hospice survey satisfaction score for more than 1,000 hospice providers. With the largest HHCAHPS benchmark and CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize home health organizations that have made patient satisfaction a priority and hospice organizations that have made family and caregiver satisfaction a priority.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients,” said Rob Paulsson, President of SHP. “Our nurses, therapists, aides, chaplain, social worker and volunteers go above and beyond for their patients and genuinely care about both their physical and mental health” said Nicole Peyerl, Market Vice President of Operations for CHI Health at Home.

Susanne Olson, Client Relations Associate said, “We believe that everyone deserves to have the highest quality of life achievable and to be treated with the dignity and respect they deserve, no matter what season of life. We are thankful for the families who entrust their loved ones to our care, and we will continue do whatever we can to ease their difficult journey.”

These awards are based solely on patient and family/caregiver input, which is a true measure of the care that home health and hospice nurses provide.

Valley City CHI Health at Home serves families in the Valley City, Carrington, Jamestown, Lisbon, Oakes, Forman, Harvey, New Rockford and surrounding ND communities and always strives to care for our patients in a manner that goes above and beyond expectations.