McLEAN, Va. (Ag News 890) — Last week, the Farm Credit Administration rolled out an electronic borrower complaint form on its website.

The purpose of the online form is to provide an additional way for borrowers and loan applicants to report concerns they may have regarding Farm Credit System institutions. Borrowers and applicants may also continue to submit complaints to FCA by phone, email, or mail as they have done in the past.

As regulator of the Farm Credit System, FCA is required to enforce the borrower rights provided under the Farm Credit Act of 1971, as amended. The agency encourages those who believe their rights have been denied or violated to inform the institutions and make a good-faith effort to resolve the problem. Borrowers and applicants also have the right to submit complaints to the agency.

For more information about borrower rights and FCA’s complaint process, see Borrower rights and how to file a complaint on the FCA website.